Governance & compliance
Clear documentation, structured standards and accountable service
NetLinq believes good governance should be visible, practical and easy to understand. We provide a clear framework around the way we operate, support customers and document our services.
Our approach
Governance that supports trust, clarity and long-term relationships
We work with businesses that want more than a quote and an invoice. They want confidence in how services are delivered, how data is handled and how responsibilities are set out from day one.
Our governance documentation is designed to give customers a clear framework around legal terms, service principles, acceptable use, privacy and complaint handling — all presented in a way that is practical and accessible.
Core commitments
Documents
Download our key governance documents
All current legal and compliance documents are available below in PDF format. Select any document below to open the PDF.
Terms & Conditions
Our core commercial terms covering service supply, billing, responsibilities and standard contractual framework.
Service Level Agreement
Our support approach, response expectations and service delivery principles for business customers.
Acceptable Use Policy
Guidance on responsible use of our services, including prohibited activity and network protection standards.
Privacy Notice
How we collect, use and protect personal data in line with UK GDPR principles and good data handling practice.
Data Processing Addendum
Additional data protection commitments for customers where processing arrangements require documented support.
Complaints Procedure
Our process for raising, reviewing and resolving complaints in a fair, transparent and timely way.